Terms & Conditions
1 - Detailed description of goods
Cannoisseur Vape & Hydro (Pty) Ltd trades in the sale of dry herb (weed) vaporizers, concentrate (dab) vaporizers, grinders and smoking accessories (rolling trays, rolling papers, raw rolling boxes, tasters / one hitters and herbal storage solutions (stash jars).
2 - Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1/2 working days, and the delivery information will be confirmed via email. NB. free delivery on orders R2000 and over.
3 - Export restriction:
The offering on this website is available to South African clients only.
4 - Return and Refunds policy:
The provision of goods and services by Cannoisseur Vape & Hydro (Pty) Ltd is subject to availability. In cases of unavailability, Cannoisseur Vape & Hydro (Pty) Ltd will refund the client in full within 5 working days. Cancellation of orders by the client may attract an administration fee.
Cannoisseur Vape & Hydro (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6 - Payment options accepted:
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer in to the Cannoisseur Vape & Hydro (Pty) Ltd bank account, the details of which will be provided on request.
7 - Card acquiring and security:
Card transactions will be acquired for Cannoisseur Vape & Hydro (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8 - Customer details seperate from card details:
Customer details will be stored by Cannoisseur Vape & Hydro (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
9 - Merchant Outlet country and transaction currency:
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10 - Responsibility:
Cannoisseur Vape & Hydro (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11 - Country of domicile:
This website is governed by the laws of South Africa and Cannoisseur Vape & Hydro (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 10 First Avenue, Umdloti, Kwa-Zulu Natal, South Africa, 4319.
12 - Variation:
Cannoisseur Vape & Hydro (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13 - Company information:
This website is run by Cannoisseur Vape & Hydro (Pty) Ltd (private company) based in South Africa trading as Cannoisseur Vaporizer Store with registration number: 2020/047441/07. Directors: Dean Larkan & Kade Larkan.
14 - Cannoisseur Vape & Hydro (Pty) Ltd contact details:
Email: Help@cannoisseur.co.za Telephone 072 099 9572 (Kade) or 079 496 9415 (Dean)